Refund & right of withdrawal

Digital products 02

Everything sold on this site is digital: Batchkeeper is delivered as a downloadable .zip file, with no physical goods shipped. Delivery is instant — once payment is confirmed, the file is available from your order confirmation and account page. Prices are shown in USD; Norwegian customers are charged 25% Norwegian VAT (MVA), included in the displayed price.

Right of withdrawal (angrerett) and its waiver 03

Consumers in Norway and the EEA normally have a 14-day right of withdrawal under the Norwegian Right of Withdrawal Act (angrerettloven). Because our products are digital content not supplied on a physical medium, at checkout you must expressly consent to delivery beginning immediately and acknowledge that you thereby lose that right, under angrerettloven § 22(n). The exact statement you confirm is:

“I agree that access to my purchase begins immediately after payment, and I understand that by doing so I expressly waive my 14-day right of withdrawal for this digital product, as permitted under the Norwegian Right of Withdrawal Act (angrerettloven) § 22(n).”

Once download or access has begun after this consent, the 14-day right of withdrawal no longer applies. If you do not give the consent, delivery does not begin and the ordinary 14-day right of withdrawal applies. As required by angrerettloven § 11, your order-confirmation email repeats this consent as your confirmation on a durable medium.

Your statutory rights are unaffected 04

Waiving the right of withdrawal does not affect your rights if a product is defective, not delivered, or materially not as described. If Batchkeeper does not work as described, contact us — we will help resolve it, and where we cannot, provide a refund, as required by the Norwegian Consumer Purchases Act (forbrukerkjøpsloven).

When we refund — and when we don’t 05

We refund when:

• a purchased product is not delivered;
• there is a material defect we cannot fix within a reasonable time;
• you were charged twice or in error.

We do not refund a change of mind after download or access has begun, where the right of withdrawal was validly waived at checkout.

How to request a refund 06

Email support (or administrator@masaga.no) with your order number and a description of the issue. We respond within 5 business days.

Business customers 07

The right of withdrawal under angrerettloven applies to consumers only and does not apply to purchases made as a business.

Disputes and evidence 08

For each order we retain evidence of the consent given at checkout — the exact wording shown, a timestamp, your IP address and browser — in case a payment is ever disputed. Norwegian consumers can also bring a complaint to the Forbrukerrådet or use the EU’s Online Dispute Resolution platform.